1. Company Information

Paramount Performance Automotive Developments Ltd.
Trading address: 31 Bidavon Industrial Estate Eaterloo Road, Bidford on Avon, B50 4JN, Warwickshire, United Kingdom
Email: info@paramount-performance.com
VAT Registration Number: GB152930419
Company Registration Number: 08942062

2. Orders and Fulfilment

2.1 Orders may be placed online, by telephone, or by email.
2.2 Products are offered subject to availability. Where items are out of stock or custom-built, we aim to fulfil orders within 28 days.
2.3 Orders placed on this website are subject to acceptance and confirmation.
2.4 Payments must be made in full before dispatch unless otherwise agreed. Accepted payment methods include Visa, MasterCard, PayPal, and bank transfer.

3. Pricing and VAT

3.1 Prices are listed in GBP. VAT is added at point of checkout where applicable.
3.2 We reserve the right to update prices at any time, including to reflect changes in taxation or exchange rates.
3.3 For orders shipped internationally, customers are responsible for any import duties, taxes, or handling fees.

4. Shipping and Delivery

4.1 Delivery is available to the UK, EU, USA, Canada, and other select international destinations.
4.2 Shipping timelines may vary depending on whether items are in stock, custom manufactured, or impacted by carrier constraints.
4.3 Delivery costs are quoted at checkout. For international orders, additional charges may apply.
4.4 Customers must inspect goods upon delivery and notify us within 48 hours of any damage or discrepancies.

5. Custom Orders

5.1 Many Paramount Performance products, including exhausts and tuning services, are custom-manufactured. These items are non-returnable unless proven faulty.
5.2 By placing an order for bespoke or custom products, you agree that the statutory right to cancel under the Consumer Contracts Regulations may not apply.

6. Returns and Refunds

6.1 Retail customers have the right to cancel and return most goods within 14 days of delivery under UK Distance Selling Regulations, excluding custom-made items and digital downloads.
6.2 Items must be returned unused, in their original packaging, and with all documentation. A returns authorisation is required before shipping items back.
6.3 Refunds will exclude original shipping charges unless the item is faulty or incorrect. Return shipping is at the customer’s cost unless we are at fault.
6.4 For items purchased via third-party dealers or retailers, you must contact them directly for returns. Paramount cannot refund purchases not made directly through this website.

7. Software and Digital Products

7.1 Tuning files, downloads, and other digital products are non-refundable once the download or access has commenced.
7.2 Use of software is subject to license terms and conditions and may be restricted by applicable vehicle and emissions regulations.
7.3 You are responsible for ensuring your local laws allow for the installation and use of performance software or hardware modifications.

8. Motorsport and Off-Road Use

8.1 Products such as de-cat pipes, DPF/PPF/OPF deletes, and some sports catalytic converters are sold strictly for off-road or motorsport use only. Their use on public roads may be illegal.
8.2 It is your responsibility to ensure compliance with local vehicle emissions laws before purchase or installation.

9. Warranty and Liability

9.1 Most items come with a 12-month warranty against manufacturing defects unless otherwise specified.
9.2 If you believe a product is defective, contact us immediately. We may require inspection, return of the item, or liaison with the manufacturer.
9.3 Our liability is limited to the purchase price of the goods. We are not liable for indirect losses, including loss of income or vehicle downtime.

10. Complaint Handling

10.1 We take customer satisfaction seriously. If you have a complaint, please contact us at info@paramount-performance.com or by phone.
10.2 All complaints will be logged and managed using the procedures outlined in our Complaint Handling Policy.

11. Data Protection and Privacy

11.1 Paramount and Viezu comply with GDPR and UK data protection law. For details on how we collect and use your data, see our Privacy Policy.

12. Social Media and Marketing Consent

12.1 We may take photos or videos of vehicles in our workshop or at events. Registration plates will be obscured.
12.2 You may opt in or out of this via a form at the time of booking. See Social Media Consent Policy for details.

13. Governing Law and Jurisdiction

These terms and any disputes arising under them are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact:
Email: info@paramount-performance.com
Phone: +44 (0)1789 774444
Post: Paramount Performance, 31 Bidavon Industrial Estate Eaterloo Road, Bidford on Avon, B50 4JN, Warwickshire, United Kingdom

15. Pricing, VAT and Trade Customers

15.1 Prices are listed in GBP and include VAT where applicable. All prices are subject to change without notice.

15.2 Paramount Performance explicitly retains the right to revise prices at any time, including due to changes in costs, tax, duty, or exchange rates.

15.3 Trade customers: All purchases made under a trade agreement are subject to our trade terms. Payment is required in full before goods or services are dispatched. File Key Credits for tuning services are valid for 12 months from date of purchase and are non-refundable and non-transferable.

15.4 Trade customers must ensure that resale of our goods and services meets all applicable regulations, including safety and emissions compliance in their jurisdiction.

15.5 Paramount Performance does not accept liability for the misuse or misapplication of any items resold by trade customers.

16.Payments and Deposits

16.1 Full payment must be made before dispatch of any order unless otherwise agreed in writing.

16.2 For custom-made or specially ordered parts, full payment is required in advance.

16.3 Onsite tuning bookings and appointments must be secured with a deposit:
– £50 for remaps and dyno tuning
– 25% for stock items held in inventory
– 100% for bespoke/custom-manufactured items

16.4 Deposit payments are refundable only if cancelled more than 48 hours in advance. Cancellations made less than 48 hours prior to the appointment are not eligible for refund but may be transferred to a future booking date.

16.5 Deposits for services or items ordered in error by the customer are not refundable.

In the event of order cancellation by Paramount, all applicable deposits will be refunded in full.